RETURN POLICY

At Energize, we strive for your satisfaction above all else!

We offer a FULL 14 day money-back guarantee — absolutely no transaction fees and no restocking fee deductions! In the rare event you wish to make a return for any reason, Energize makes it easy with our no-questions-asked policy.

RETURNS MADE SIMPLE

1) Simply email us within 7 days of receiving your order. Write your name and return address on the outside of the package.

Please send your items back to us in original condition, inclusive of original packaging.
For security reasons, do not write “gemstones” anywhere on the package. We recommend returns be mailed via your local post office. Local post services are very reliable and substantially cheaper than any express courier. All the postal expenses of return will be carried out by the buyer.

REFUND PROCESS

After we have received your returned items and verified that your goods are in original condition, we process refunds within just 5-6 business days upon receipt of your return.

Energize will refund the entire original purchase amount of the item via the same method of payment used in the original purchase, with the exception of SWIFT transfers and Western Union transfer. For credit card refunds, in most cases, credits are made available within 2-3 business days, but please allow up to one billing cycle for the transaction to show on your statement.

LOST OR DAMAGED PACKAGES

In the event a parcel is received with damaged packaging, do not accept the package! Refuse delivery, make a report with the courier, and contact us immediately!

If you have already signed for or received a damaged parcel, please do not open the package right away. Take several photos of the exterior and then send them to us by email at energizegemsminerals@gmail.com This will allow us to assist you with either returning the items for exchange or refund, or we can help decide whether to open the parcel while providing evidence of the condition of the product/s. In most cases, the items are very well-packed and remain undamaged.

More Questions? Contact us.