We do allow 7-14 days shipping times for most deliveries, as this is the typical delivery time-frame, but shipping times can vary for every country. If you do not receive your standard economy airmail order within 30 working days, please contact us. Should the claim result in a confirmation of loss, we are more than happy to offer full refunds or replacement items if available.

Unless an error was made on our part, return shipping expenses are the responsibility of the sender and original shipping fees are non-refundable. All sales are final after 7 days of delivery confirmation.

If due to any circumstances there has been delayed in the shipping situation or any such circumstances, so the whole responsibility will be of Energize Gems and Minerals.